The Private School Licensure Division has the authority to investigate student complaints against licensed private postsecondary institutions. Students are required to complete their institution's grievance/complaint procedure prior to submitting a complaint to the Division. If the institution’s resolution is not satisfactory, a student may then submit a complaint to the Division.
Complaints regarding Federal Student Aid should be addressed to the U.S. Department of Education https://studentaid.ed.gov/sa/
The Private School Licensure complaint procedures are designed to address issues of non-compliance with Alabama Private School License rules and regulations. The procedures are not intended to be used in disputes or matters pertaining to a student’s admission to or graduation from an institution or academic issues including grades, academic sanctions, transferability of credits, and/or disciplinary/conduct matters unless the student can provide documentation that the institution did not follow its published policies and procedures.
The Private School Licensure Division will not accept a complaint which is anonymous or in which the student has retained legal counsel or began legal action.
Students must submit a complaint to the Private School Licensure Division within one year of exhausting the grievance policy with the institution unless there are mitigating circumstances which prevent the student from doing so.